Privacy Policy - StarWave-Coffee
Last Updated: June 17, 2026
This Privacy Policy explains how StarWave-Coffee collects, uses, stores, discloses and protects your personal data when you visit our official website, create an account, place orders, contact customer support or interact with our marketing activities. By browsing our website and using our services, you confirm that you have read, understood and consented to all data processing practices stated in this policy. For all privacy-related enquiries and personal data requests, please contact us via email: support@starwave-coffee.com.
1. Collection of Personal Data
1.1 Definition of Personal Data
Personal data refers to any information that can directly or indirectly identify an individual visitor, including but not limited to your name, email address, contact number, delivery address, payment information and website browsing behaviour. This policy complies with GDPR, CCPA and other global data protection regulations, and fulfils our legal data protection obligations.
1.2 Data Controller
The sole data controller for all personal data processing activities on this website is StarWave-Coffee. All data governance communications are processed via our dedicated support email: support@starwave-coffee.com. No physical business address is used for privacy correspondence.
2. Automatically Collected Data During Website Browsing
When you browse our website for informational purposes only without registering an account or submitting personal information, our server will automatically collect technical data transmitted by your browser. Such data is technically necessary to ensure normal website operation, stable access and network security, including the following content:
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Public IP address of your visiting device
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Exact date and time of your website access request
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Specific web pages you browse and access content
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Data transmission volume of each visit session
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Browser type, version and operating system information of your device
3. Website Functions and Third-Party Service Providers
3.1 Overview of Website Services
Apart from basic website browsing services, we provide account registration, product purchasing, after-sales support and targeted marketing services. We cooperate with certified third-party service providers to support payment processing, logistics delivery, website data analysis and advertising marketing. All personal data collection is only for completing corresponding service purposes, and data collection will never be operated as an independent business purpose.
3.2 Management of External Service Providers
All third-party cooperated service providers are strictly screened and regularly audited by us. All processors are bound by data protection agreements and can only process your personal data in accordance with our official instructions. We will not authorize any third parties to use your personal data for irrelevant commercial purposes without your explicit consent.
3.3 Cross-Border Data Transmission
Some of our third-party service providers are located outside the European Economic Area (EEA). We adopt Standard Contractual Clauses (SCCs) approved by EU regulatory authorities to ensure cross-border data protection meets equivalent GDPR requirements, and guarantee your personal data obtains consistent security protection during cross-border transmission.
4. Data Collected From Account Registration and Customer Consultation
When you register a customer account or contact us via email and website contact form, we only collect personal information you voluntarily submit, including:
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Your full name, username or title
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Account login information: registered email address and self-set login password
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Contact information including delivery address, billing address and contact phone number
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Additional personal preferences and demand information you voluntarily provide during consultation
All data collected from consultation will only be used to reply to your questions and solve your after-sales problems, and will not be used for unauthorized marketing push without your opt-in consent.
5. Personal Data Processing for Order Transactions
5.1 Order Transaction Data
When you place an order on our website, we collect necessary transaction data to complete order production, delivery and after-sales services, including:
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Detailed information of purchased coffee products and accessories
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Unique order number and order generation time
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Delivery address and billing address for order settlement
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Order payment status, shipment status and logistics tracking information
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All communication records related to order after-sales processing
5.2 Payment Data Processing
We support multiple secure payment methods including credit card payment and PayPal. We will transmit necessary billing information to official payment service providers to complete transaction verification and fund settlement. We will never store your complete credit card information, PayPal account password or other sensitive payment credentials on our website server. All sensitive payment data is directly processed and protected by professional third-party payment platforms.
5.3 Debt Collection Notice
We do not cooperate with any external debt collection agencies currently. We will not transfer your order and personal data to third-party collection institutions without your explicit consent. This clause will be updated timely if relevant business adjustments occur in the future.
6. Cookies, Tracking Tools and Third-Party Analytics
6.1 General Cookie Statement
Our website adopts cookies, web pixels and other tracking technologies to optimize browsing experience and analyse website operation data. We will pop up a cookie consent banner on your first visit. You can freely accept or reject non-essential cookies, and adjust your cookie preferences anytime via the Manage Cookies entry in our website footer. Strictly necessary cookies required for website basic operation cannot be disabled.
6.2 Classification of Cookies
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Strictly Necessary Cookies: Guarantee normal operation of shopping cart, checkout process and account login functions, no personal marketing tracking involved
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Functional Cookies: Remember your browsing preferences to optimize personalized website display, not used for targeted advertising
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Performance Analytics Cookies: Collect anonymous website access data to optimize website operation and user experience
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Advertising Targeting Cookies: Cooperate with third-party advertising platforms to deliver matched product advertisements, you can opt out at any time
6.3 Third-Party Analytics and Remarketing Tools
We use official third-party analytics and advertising tools to count website traffic and launch remarketing campaigns, with official links reserved completely for compliance audit:
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Google Analytics & Google Ads: Privacy Policy: https://policies.google.com/privacy?hl=en; Opt-out Link: https://tools.google.com/dlpage/gaoptout; Ads Setting Link: https://www.google.com/settings/ads
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Microsoft Bing Ads: Privacy Policy: https://privacy.microsoft.com/en-US/
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Meta Facebook Ads: We adopt encrypted data transmission for audience marketing, and will never disclose your original personal information to Meta officially
6.4 Other Tracking Technologies & Do Not Track
Our website also uses Javascript and HTML5 local storage to accelerate page loading. Currently, there is no unified industry standard for browser Do Not Track signals, so our website does not respond to DNT requests actively. You can turn off device location permission independently to stop location data collection.
7. Third-Party Data Disclosure Rules
We will never sell, rent or trade your personal data for commercial profits. We only share limited necessary data with third parties under the following legal scenarios:
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Disclose delivery information to logistics carriers to complete parcel transportation and distribution
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Transmit billing data to payment platforms to complete secure payment settlement
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Comply with legal court orders and official regulatory investigation requirements
StarWave-Coffee does not belong to any enterprise group, so internal group data sharing will not occur.
8. Personal Data Retention and Deletion Rules
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Order and transaction data: Retained for 10 years to meet tax audit and financial accounting legal requirements
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Marketing contact data: Retained until you unsubscribe from marketing emails or submit a data deletion request
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Website browsing anonymous data: Automatically cleaned and anonymized within 24 months
When you request to delete your account data, we will erase all your personal information completely; for data restricted by legal retention regulations, we will block further data processing strictly instead of permanent deletion.
9. Website Data Security Protection
We adopt SSL end-to-end encryption technology to protect all data transmission during account login and checkout process. We set strict internal access permissions to limit employee access to user personal data. Although no online data transmission system can achieve absolute security, we adopt all commercially available technical and management measures to prevent data leakage, tampering and illegal access.
10. Your Legal Data Rights
According to GDPR, CCPA and other local data protection laws, you have the following complete personal data rights:
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Right to access: Request a copy of your stored personal data
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Right to rectification: Correct inaccurate personal information
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Right to erasure: Request full deletion of your personal data
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Right to restriction: Restrict our daily data processing scope
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Right to data portability: Obtain your data in standard readable format
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Right to withdraw consent: Cancel your previous cookie and marketing consent anytime
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Right to complaint: File a complaint with local data protection regulatory authorities
All data right requests can be submitted via our official email: support@starwave-coffee.com, and we will respond and complete processing within the legal required time limit after verifying your identity.
11. Policy Revision and Update
StarWave-Coffee reserves the right to update this privacy policy to adapt to business adjustment and updated legal regulations. The updated policy will be published on the website page synchronously with the latest update date marked. Your continued use of our website after policy updates means you accept all revised clauses.
12. Contact Details
For all privacy inquiries, personal data requests and policy consultation, please contact us via the following method:
Email: support@starwave-coffee.com
Merchant Name: StarWave-Coffee