Shipping Policy - StarWave-Coffee
Last Updated: June 17, 2026
This Shipping Policy applies to all orders placed on the official website of StarWave-Coffee. By completing checkout and purchasing our coffee products and accessories, you acknowledge that you have read, understood and agreed to all shipping, delivery and logistics terms stated below. For all shipping-related enquiries, tracking updates and delivery issues, please contact our customer support team via email: support@starwave-coffee.com.
1. Order Processing Time
All orders undergo manual inspection, product packaging and quality check before shipment. Our official order processing time excludes weekends and public holidays:
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Standard order processing: 1-3 working days after successful payment confirmation
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Orders placed on weekends or official holidays: Will be processed sequentially on the next working day
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Pre-sale and limited stock coffee products: Extra 2-4 working days of processing time will be required, which will be marked clearly on corresponding product pages
Once your order is dispatched, you will receive an automatic shipping confirmation email with complete logistics tracking number and carrier information.
2. Shipping Coverage & Estimated Delivery Time
We provide worldwide international shipping services covering the United States, Canada, European countries, Australia and other mainstream regions. All delivery times are estimated working days and exclude customs clearance delays, extreme weather and local logistics emergencies.
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United States & Canada: 7-14 working days
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European Union & United Kingdom: 8-16 working days
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Australia & New Zealand: 10-18 working days
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Other global regions: 12-25 working days
3. Shipping Fee & Free Shipping Threshold
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Standard international shipping fee: Calculated based on order weight, product volume and destination country, the exact shipping cost will be displayed clearly before order payment
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Free shipping service: Free standard international shipping will be offered for all orders that reach our designated order threshold, with no extra hidden logistics fees
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Express shipping upgrade: Expedited shipping option is available during checkout for faster delivery, with extra express freight charged accordingly
4. Logistics Tracking Service
We provide full logistics tracking services for all dispatched orders. After shipment, customers can check real-time parcel transportation status via the official tracking link attached in the shipping confirmation email. We will automatically upload tracking information to your order background. Please note that logistics tracking updates may be delayed for 2-5 working days during cross-border customs clearance, which is a normal cross-border logistics situation.
5. Customs Duties, Taxes & Import Fees
All international cross-border orders may incur local import duties, customs clearance fees, value-added taxes and other official charges imposed by the destination country’s customs authority. All additional customs-related fees are borne solely by the order recipient (customer).
We will not be responsible for refusing customs clearance, order return or order detention caused by customers’ refusal to pay import duties. We cannot predict or pre-pay any local official customs fees for cross-border orders.
6. Undeliverable & Returned Parcels
Please fill in accurate and complete delivery address, recipient name and valid contact number when placing orders. Parcels will be returned automatically under the following situations, and relevant rules are as follows:
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Incorrect or incomplete delivery address provided by customers
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Failed multiple delivery attempts and unsuccessful contact with recipients
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Customers refuse to clear customs and refuse to pay relevant import fees
For returned parcels caused by customer-side reasons, original shipping fees are non-refundable. Customers need to bear extra return logistics costs and secondary re-delivery fees if they require re-shipment after parcel return.
7. Lost or Damaged Parcels During Transit
7.1 Lost Parcels
If your parcel is confirmed lost by the official logistics carrier after long-term no tracking updates, we will conduct full verification with the logistics provider. We offer two solutions for confirmed lost parcels: free re-delivery of identical products or full refund of order amount.
7.2 Damaged Parcels
If products are damaged severely during cross-border transportation, please contact our customer service and provide unboxing videos and damaged product photos within 48 hours after receiving parcels. We will arrange replacement or refund services free of charge after verification.
8. Shipping Restrictions
We reserve the right to suspend shipping services to specific countries or regions due to local policy restrictions, international logistics suspension and force majeure events. We will notify customers via email promptly once any shipping service adjustment occurs.
9. Force Majeure Statement
We will not be liable for delivery delays, parcel damage or parcel loss caused by uncontrollable force majeure factors, including extreme natural disasters, regional traffic suspension, international aviation suspension, customs policy sudden changes and other unexpected events beyond our control.
10. Policy Revision and Update
StarWave-Coffee reserves the right to revise and update this shipping policy to adapt to international logistics adjustments and relevant regulatory requirements. Updated policy contents will take effect immediately after being published on our official website. Your continuous use of our website and subsequent order placements after policy updates represent your acceptance of the revised terms.
11. Contact Details
If you have any questions about processing time, shipping fees, delivery progress and customs issues, please contact us via the following method:
Email: support@starwave-coffee.com
Merchant Name: StarWave-Coffee