Return Policy - StarWave-Coffee
Last Updated: June 17, 2026
This Return Policy governs all return, exchange and refund services for orders placed on the official website of StarWave-Coffee. By accessing our website and completing purchase transactions, you acknowledge that you have read, understood and agreed to all terms stipulated in this policy. For all after-sales enquiries regarding refunds and returns, please contact our customer support team via email: support@starwave-coffee.com.
1. General Return and Refund Eligibility
We provide a 30-day valid return period for all qualified products, starting from the date when customers receive the ordered parcels. To be eligible for return or refund services, all the following requirements must be satisfied:
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All return applications are submitted within 30 calendar days after parcel delivery
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Unopened coffee products and coffee brewing accessories remain in original brand-new condition, without scratches, stains, damage or missing components
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Original outer packaging, product labels and matched accessories are completely retained and undamaged
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Products have not been used, consumed or damaged due to improper personal operation or human factors
2. Non-Returnable and Non-Refundable Products
Considering food hygiene requirements and product particularity of coffee commodities, the following categories of goods are final sale, which are not supported for return, exchange or refund under any circumstances:
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Opened or partially consumed coffee products: All unsealed coffee beans, ground coffee, instant coffee and coffee liquid products
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Customized personalized products: Custom coffee gifts and tailor-made products produced according to customers’ exclusive requirements
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Clearance and promotional goods: Flash sale products, final clearance items and bundled promotional packages
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Digital virtual products: Activated electronic guides, discount codes and other intangible digital goods
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Products damaged by personal misuse, accidental dropping or incorrect operation after receipt
3. Detailed Refund Rules
3.1 Full Refund Without Product Return
We will process full refunds directly without requiring customers to send back goods for problems caused by our store side, including incorrect product delivery, factory product defects, missing items and goods damaged severely during logistics transportation. Customers are required to provide valid photos or videos of damaged parcels, defective goods or wrong items within 48 hours after receiving parcels. We will complete verification and arrange relevant refunds within 3 to 5 working days.
3.2 Full Refund With Product Return
If customers apply for returns due to personal reasons while products remain unopened and intact, full product price refunds will be issued after we receive and inspect the returned goods. Please note that original delivery fees and return shipping fees shall be borne by customers, and original shipping costs will not be refunded.
3.3 Partial Refund Service
We support partial refunds for multi-item orders. Customers can apply for refunds for single qualified products separately without affecting other items contained in the same order.
3.4 Pre-Shipment Order Cancellation
Customers can cancel orders and obtain full free refunds before orders are fulfilled and shipped. Once parcels are dispatched, order cancellation requests will be regarded as conventional return applications, and corresponding return shipping rules will apply.
4. Shipping Cost Allocation Rules
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Store-side responsible issues: We cover all return shipping fees and re-delivery fees for wrong shipments, product quality defects and logistics damage problems
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Customer-side return requests: Customers bear all return shipping expenses independently, and initial outbound shipping fees are non-refundable
5. Return and Refund Application Process
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Send a formal application email to our official customer service mailbox: support@starwave-coffee.com
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Set the email subject as: Return/Refund Request + Corresponding Order Number
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Attach complete order information, specific return reasons and supporting product photos in the email content
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Our customer service team will reply and confirm your application within 2 working days, and provide official return address and follow-up operation guidelines
Any returned parcels sent without prior official confirmation will be rejected directly, and we will not undertake relevant after-sales responsibilities for unsolicited returns.
6. Refund Processing Period
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Application review period: We will finish reviewing complete return applications and supporting materials within 2 working days
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Fund arrival period: Approved refunds will be returned to your original payment account within 5 to 10 working days. The actual arrival time depends on the settlement processing cycle of your payment platform or issuing bank, including PayPal and credit card channels.
7. Product Exchange Policy
We support product exchange services within 30 days after parcel delivery for intact and unopened commodities. If you need to exchange coffee flavors, product styles or specifications, please contact our customer service in advance. Customers shall bear the price difference of exchanged products and all round-trip shipping fees.
8. Overdue Return Applications
All return and refund applications submitted beyond the 30-day valid return window will be rejected unconditionally. We will not provide any after-sales return or refund services for overdue requests.
9. Policy Revision
StarWave-Coffee reserves the right to revise and update this return policy in accordance with business operation adjustments and relevant regulatory requirements. Updated policy contents will take effect immediately after being published on our official website. Your continuous use of our website and subsequent order placements after policy updates represent your acceptance of the revised terms.
10. Contact Details
If you have any doubts or suggestions about this return policy, please feel free to contact us via the below contact method:
Email: support@starwave-coffee.com
Merchant Name: StarWave-Coffee